Help

THE PDCTV-HD video subscription service was launched in December 2016 to replace LIVEPDC.

Fans who held a Subscription with LIVEPDC, our previous streaming website, have had their Subscription moved to PDCTV-HD, and your existing login details remain active.

Should you be experiencing any difficulties with your PDCTV-HD Subscription, the live stream or watching highlights videos, please contact [email protected], stating your registered email address and package.

Please note, live streaming for PDC televised events is only available outside the UK, Ireland and Netherlands. ProTour and European Tour events are available worldwide.

To Subscribe to PDCTV-HD, click here.

CONTACTING SUPPORT

You can contact support using our dedicated support email address:

>> [email protected]

FAQS FOR PDCTV-HD

What do I need on my PC/Mac/mobile device in order to view PDCTV-HD Content?

PDCTV-HD is accessible on almost every modern browser on almost every modern connected device, if you have a reasonable specification tablet or computer that is less than three years old.

You will need a strong, stable broadband internet connection minimum of 1MB (a mobile 3g, 4G, LTE, etc. internet service will probably be too weak or too variable to give a good service) with a ping of less than 100m/s.

You will need a computer, tablet or mobile smartphone device (such as an iPhone or Android smartphone – please note Windows phones, Kindles and game consoles may be compatible dependant on version), and it should be running a recent compatible and updated web browser such as Chrome, Edge, Mozilla Firefox, Safari, etc.

What are the Minimum Windows Requirements?

Pentium 4 2.4GHz or higher or equivalent AMD processor with a minimum of 1GB of memory, running one of the following operating systems: Windows 7 or later. We recommend upgrading to the latest version for optimum viewing experiences.

Your browser should be at least as recent as any of the following:

  • 64-bit Microsoft Internet Explorer 10 or later Edge: windows.microsoft.com
  • Firefox 33.0.1 or later: www.mozilla.com
  • Chrome 35 or later: www.google.com

What are the Minimum Mac Requirements?

1.5GHz with a minimum of 1GB memory running Mac OS X 10.5.6 or later.

What Mobile Devices are supported?

PDCTV-HD is available on most iOS devices including the iPhone and iPad (iOS version 7 upwards). Via the device's web browser videos will be rendered in the native player.

Generally you’ll need Android Operating System OS 4.1 or later. Due to Vast array of Android devices it is worth testing you can view the content before purchase, using the free preview available on Catch-Up videos.

Does PDCTV-HD work on GPRS, 3G, 4G, LTE and other mobile networks?

We cannot guarantee the quality of the streaming on GPRS, 3G or LTE. 4G will provide a good viewing experience, but may incur costs associated with its use. We recommend streaming over Wi-Fi for an optimal viewing experience.

I've forgotten my Username / Password

If you've forgotten your username and / or password then please select the links under the login box on the login screen.

If you have any further queries, please contact customer services at [email protected] and you will receive an email with your Username / Password reminder.

I'm having trouble signing up

Please try signing up with an alternative email address or contacting [email protected] for further advice or questions.

Caching issues?

If you are struggling to login repeatedly it’s possible that your computer is looking at old login details stored in the cache, or that a cookie has been corrupted. Please visit http://www.refreshyourcache.com/en/home/ and follow the instructions to clear the cache on your relevant browser/device.

Why is the video buffering or regularly freezing?

Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net . Test your download speed, results should show a minimum of 1Mbps to process streamed content along with usual browsing activities efficiently.

The stream regularly stops and buffers mid-stream

 

Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net . Test your download speed, results should show a minimum of 1mbps to process streamed content along with usual browsing activities efficiently.

I’m receiving a “We’re sorry, this content is only available in certain countries” message

Some PDC televised events are not available for live streaming in the UK, Ireland and Netherlands due to our broadcast contracts with partners in these territories, who would operate their own online streaming.

I can’t access the stream on my device

First of all make sure you are connected to a fast enough mobile network (3g, 4g, Wi-Fi). If you believe you have adequate bandwidth, utilise Safari as the browser of choice on IOS and Google Chrome on Android devices.

For optimal experience on android utilise a third party programme such as VLC player to play the stream. If you are still having issues, please raise this with [email protected]

* NB Televised events are not available for live streaming in the UK, Ireland and Netherlands due to our broadcast contracts with partners in these territories, who would operate their own online streaming. European Tour and ProTour events are available in all territories worldwide

Can I download/embed PDCTV-HD content?

The PDCTV-HD service does not allow downloads or embedding of content in third party sites.

How do I cancel my subscription?

To cancel your subscription please email [email protected] with your cancellation request.

Please be advised that five working days' notice is required for cancellation on this product, cancellation within this period may result in your being charged for the next period.

How much does a PDCTV-HD Subscription cost?

In line with the increased quality of streaming and additional available tournaments, the prices of subscriptions will now be as follows:

  • Annual Subscription - UK, Ireland & Netherlands: £49.99
  • Annual Subscription - Rest of the World: £59.99
  • Monthly Subscription - UK, Ireland & Netherlands: £4.99
  • Monthly Subscription - Rest of the World: £5.99

* NB Televised events are not available for live streaming in the UK, Ireland and Netherlands due to our broadcast contracts with partners in these territories, who would operate their own online streaming. European Tour events and ProTour events are available worldwide.

I have been unable to log in and now been locked out

You may have been locked out due to too many incorrect password attempts. If this is the case then please wait 30 minutes before trying again.

Alternatively, if this does not work then please can you go through a forgotten password journey to reset your password. You can do this by clicking "Forgot Password" in the Member Login Area

Please make sure to check your junk folder for the reset email if it doesn't come through quick.

I had a subscription but it has expired – how do I renew it?

The best way to do this would be click on the SUBSCRIBE button on the top right hand side of the page. Once clicked, please choose a subscription and click the SELECT PACKAGE option.

Now on the next page you will notice an area that says Already have an account? Please select the YES, I'D LIKE TO SIGN IN button. Please enter the email in here and your password and continue to follow the instructions to purchase your subscription.

Updating Payment Details? 

Try updating your billing address first. This can be done with or without a subscription. Login into your account. Go to My Account - Card Details - Billing Address and add your billing address for your relevant payment information. 

Am I eligible for priority tickets?

An additional benefit of Annual Subscriptions is the opportunity to purchase tickets in Priority Sales periods for some televised PDC tournaments. For any information regarding PDC ticketing please click here.