The Betfred World Matchplay is fast-approaching, and to cater for a number of queries from fans we've produced the following ticketing FAQ.
The sessions on Saturday July 17 and Sunday July 18 will be staged with a reduced capacity subject to restrictions.
Fans with a booking for these sessions were contacted by email on Tuesday July 6 following a ballot of ticket holders to confirm if they had received tickets in the ballot, or if they were not successful.
Any fans who were not successful in the ballot have had their booking moved to the equivalent session of the 2022 Betfred World Matchplay. Should they not wish to attend, they can request a refund through SeeTickets.
BETFRED WORLD MATCHPLAY TICKETING FAQ
How will my tickets be sent to me?
Tickets will be sent as e-tickets to the email address registered to your booking with SeeTickets no later than 48 hours before the session you are due to attend, or in the case of Season Tickets no later than 48 hours before the opening session.
I've got tickets for multiple sessions, which ones have I been successful for in the ballot?
You will receive an individual email from SeeTickets for each session you have booked tickets for.
I did not receive an email telling me if I was successful in the ballot? What should I do?
You can log in via www.seetickets.com/CustomerService using your booking reference and either the last four digits of the payment card used or the postcode linked to the email address. Once logged in, you can then see the details of your booking.
What restrictions will be in place for Saturday and Sunday?
If you have a ticket for the first three sessions, there will be a number of procedures you need to follow, including:
1 - All fans attending are required to complete the online health screening questionnaire ON THE DAY of your visit to the venue to gain a 'Green Pass' email that must be shown along with ticket in order to enter. Please note this link will only be live on the day of the event.
2 - All fans attending will undergo a temperature check on arrival at the venue. Your temperature must be below 37.5°C to be permitted inside the event.
3 - You must wear a face covering when moving around the venue, but can remove this when at your seat.
4 - You must follow directional signage around the venue.
5 - You must remain at your seat unless going to purchase food or beverage from the bar, going to the toilet or leaving the venue.
What restrictions will be in place after Sunday?
From Monday July 19, there will be no legal requirement to wear a face covering or maintain social distancing.
My ticket has been deferred to 2022 but I do not wish to attend, can I get a refund?
You can log in via www.seetickets.com/CustomerService using your booking reference and either the last four digits of the payment card used or the postcode linked to the email address. Once logged in, you can then request a refund.
If I wish to cancel my ticket booking for the 2021 Betfred World Matchplay and receive a refund?
You can do this before 2359 on Monday July 12. You can log in via www.seetickets.com/CustomerService using your booking reference and either the last four digits of the payment card used or the postcode linked to the email address. Once logged in, you can then request a refund.
How do I contact SeeTickets regarding my booking?
You can log in via www.seetickets.com/CustomerService using your booking reference and either the last four digits of the payment card used or the postcode linked to the email address.
I have a Hospitality booking, how can I find out more information?
Hospitality Packages are handled by Sport and Music, who can be contacted via www.sportandmusic.co.uk or by calling +44 (0) 1925 755 222.
Will I need to have proof of vaccination ("Covid passport") or provide a negative test result to attend the event from July 19 onwards, or wear a face mask at the event?
We are awaiting final guidance from the UK Government's Department for Digital, Culture, Media & Sport (DCMS) on any regulations in place for indoor events from July 19 onwards. As always, we will work to any guidelines to provide a safe experience for all fans attending our events. We will advise ticket holders as soon as we have the relevant information.