Paddy Power World Darts Championship Tickets

FREQUENTLY ASKED QUESTIONS, PROCEDURES & REGULATIONS + FAQ
The following information is provided in addition to the PDC standard Terms and Conditions which can be found at this link.

Ts&Cs
All tickets are sold subject to standard PDC Terms & Conditions, which can be seen at www.pdc.tv/tickets. The PDC only recommends that fans purchase tickets from Box Offices listed at the PDC website. Session times subject to change.

FREQUENTLY ASKED QUESTIONS

FAQ FOR FANS

How many tickets can I buy?
Each eligible PDCTV Annual Member can purchase up to six tickets per session, for a maximum of two sessions.

When did tickets go on sale?
The initial ticket window opened to PDCTV Annual Members on Monday August 4 at 1200 BST and closed on Tuesday August 5 at 1159 BST.

 

What happens now?
Table and tier seat tickets for all 36 sessions of the World Darts Championship have now sold out.

As such, the previously advertised Public Ballot for any remaining tickets will now not take place.

FastTrack Passes
Ticket holders can still add to their order a FastTrack Pass, which offers a dedicated entry queue and priority bar lanes. To do this, click here, select 'Already Ordered Tickets' and then login to your booking using your SeeTickets Booking Reference.

Official Resale
In addition, SeeTickets operates the only official fan-to-fan resale option for standard tickets, with tickets being sold linked to the original booking and sold within face value.

To check for resale tickets, click here and then select the session you wish to purchase tickets for, before scrolling down to the Fan-To-Fan Resale Tickets section.

Waiting List
Fans can register for a Waiting List to receive updates of any returned or cancelled tickets through this link.

Important: Tickets must only be purchased through official channels. Any tickets bought or sold via unauthorised third-party platforms - including Viagogo and StubHub – will be cancelled, and entry to the event will be refused.

Will Hospitality and Travel Packages be available?
Yes!

Hospitality will be sold through exclusive hospitality partner Pitch Experiences. More information on packages can be found here.

Official Travel Packages are available via:
Sportsbreaks.com
DerTour - for fans from Germany, Austria & Switzerland
Sportreizen.com - for fans from the Netherlands, Belgium & Luxembourg

Are there different ticket types available?
Yes, a range of ticket types are available, including:
• Table Seats
• Tiered Seating
• Accessible Seating (proof will be required - see below)
• Family Section (where all groups must include at least one under-18)
• Hospitality Packages.
• Travel Packages.
As with all major events, each category has limited availability and demand is expected to exceed supply. We recommend being flexible when selecting your preferred session to avoid disappointment.

Will there be Accessible Seating? 
Yes – Accessible Seating will be available for all sessions as part of the ticket on-sale process.
Accessible Seating positions are limited, so it’s important that these tickets go to those who genuinely need them. To support this, fans must provide one of the following forms of evidence (uploaded as a JPG or PNG file, max 4MB) at the SeeTickets website when purchasing Accessible Tickets:
• A copy of your DLA, PIP, or Adult Disability Payment entitlement letter
• Evidence of being registered as severely sight impaired (blind)
• CredAbility Access Card (with +1 icon)
• A copy of your Attendance Allowance letter
• A recognised Assistance Dog ID card
• A current and valid Blue Badge

Can I select specific seats?
Tickets will be sold on a ‘best available’ basis within your selected section. Full seating information will be outlined during the booking process.

Do children need a ticket?
Yes - all attendees, including children, require a valid ticket for entry. While there are no formal age restrictions, all under-18s must be accompanied by a parent or guardian at all times during the event. Parental discretion is advised when purchasing tickets.

A Family Section is provided where all groups must include at least one under-18. We recommend that families attending with children purchase tickets in this area.

When will I receive my tickets?
Tickets will be delivered digitally (unless otherwise stated) and made available around two weeks before the event. You will receive an email notification when your tickets are ready to download or access via the PDC Tickets App.

Is there a dress code?
Fans are encouraged to enjoy the party atmosphere and fancy dress is very popular with those attending, but all outfits must be appropriate.

Club football shirts, hi-vis clothing, as well as offensive, political, or unsafe costumes, will not be permitted. Fans wearing such items may be refused entry.

Additionally, sharp costume props or inflatables are not allowed inside the venue. Please see our Terms & Conditions for full details.

PURCHASING TICKETS

THE PRIORITY SALE PERIOD FOR PDCTV ANNUAL MEMBERS OFFERS THE FIRST CHANCE TO PURCHASE TICKETS BUT DOES NOT GUARANTEE TICKETS, ESPECIALLY FOR HIGH-DEMAND SESSIONS.

Where do I buy tickets?
Tickets are available through our official ticketing partner, SeeTickets. The SeeTickets website details accepted payment methods. Prices shown are per ticket and do not include booking fees.
Important: We strongly advise against purchasing and selling tickets on third-party resale websites like Viagogo and StubHub. We monitor these sites and cancel tickets sold via these methods.

Tickets will be sold as 'best available' seating, meaning fans will be able to select tables or tiers but won't be able to choose their actual seats. This ensures a smoother transaction process and prevents multiple fans from attempting to book the same seats, which could result in purchase failures and disappointment for members.

Seats will be allocated in a 'best available' format from the front to the back. If you are successful in securing tickets, please proceed to the checkout promptly. Fans will have seven minutes to complete their purchase, so please have your payment details ready ahead of your window opening. Any tickets not purchased within the six-minute time frame will be re-released for sale.

I want to buy more tickets than the limit above. What can I do?
Fans will not be able to purchase more than the highlighted ticket limits. The limits are in place to ensure fairness for all fans and we cannot guarantee that separate bookings (made by different people) will be seated together due to demand.

Do all people in my group need to have a PDCTV Annual Subscription?
No - one subscriber can buy up to the number of tickets listed above.

Can children attend?
Parents/guardians should be comfortable with the nature of the event before bringing children. All under-18s must be accompanied by at least one adult or guardian. A Family Section is available in the tiered seating, where groups must include at least one under-18.

Will I get a confirmation of my booking?
Yes - you will receive an email confirmation to the address entered when ordering tickets. Once your ticket booking is complete, we recommend noting your SeeTickets booking reference. You can then log in to your booking at any time via www.seetickets.com/customerservice.

ACCESSIBLE TICKETING
Do you have any tables for people with access requirements?
Yes, there are designated tables for people with access requirements. These are priced at the cost of one ticket with a free carer place and can be booked through the standard process.

Do I need to provide any proof of my requirements?
Due to the nature of the layout of the venue and with consideration for health and safety factors, as well as the comfort of all spectators, accessible seating is in a designated area and an accessible seating position is accompanied by a carer, who can attend free of charge.

To help us ensure that these tickets are made available to those with these genuine needs, please upload a copy of one of the following (maximum size 4MB):
* Copy of DLA, PIP or Adult Disability Payment entitlement letter
* Evidence of registered severely sight impaired (blind)
* CredAbility Access Card (with +1 icon)
* Copy of Attendance Allowance letter
* Recognised Assistance Dog ID card
* A current and valid blue badge
* Any other relevant documentation *
*Please note: If you are unable to upload appropriate documentation this may result in your order being cancelled. We appreciate your cooperation.

HOSPITALITY
What Hospitality Packages are available?
Hospitality will be sold through exclusive hospitality partner Pitch Experiences. More information on packages can be found here.

RECEIVING MY TICKETS
You will receive an email notifying you that you have been sent your mobile tickets up to 48 hours before your chosen session, and then need to follow the steps to download the ‘PDC Tickets’ app from the Apple Store or Google Play Store. (Please check your spam emails if not received).

Once downloaded, you must use the email address you used to purchase your tickets when creating your account on the app. Once this process has been completed, then you will be notified within the app that your tickets have been received.

We highly recommend you make sure you have your tickets downloaded onto your smartphone well in advance of the event to avoid any issues and delays with signal near to the venue on the day you attend.

The barcode on the ticket may not activate until 24 hours before the session you are attending and this will be done automatically on your phone.

Do I need to bring ID?
You will need ID to prove that you are over the age of 18 if you want to consume alcohol. Anyone found purchasing alcohol for anyone under 18 will be removed from the event.

If I cannot attend, can I resell my ticket?
The only official fan-to-fan resale is through SeeTickets. Fans can resell their tickets here.

TRAVEL PACKAGES
Travel Packages will be available through the following partners:
Sportsbreaks.com - UK-based travel partner
Sportreizen - Netherlands, Belgium & Luxembourg
DerTour - Germany, Austria & Switzerland
These providers are the only travel agents authorised by the PDC and fans are strongly warned against purchasing any packages from other providers which purport to be official and offer guaranteed tickets and accommodations.

OTHER INFORMATION
How can I travel to the event?
Car parking will be available for all ticket holders at the East Car Park. Alternatively public transport is available by train to Alexandra Palace station, by underground to Wood Green station, or the W3 bus route. However you should follow all social distancing guidelines and check tfl.gov.uk for more details before travelling. For details about how to get to Alexandra Palace, please visit the Alexandra Palace website.

How do I know which entrance to use?
All tickets will be allocated a specific entrance to use, either the Main Entrance under the Rose Window in the Great Hall or the Palm Court Entrance. 

Do you recycle your plastic drinks glasses and bottles? 
Yes, all drinks glasses and bottles are recycled.

Will WiFi be available within the venue?
Yes, free WiFi will be available across the venue.

EVENT-SPECIFIC TERMS & CONDITIONS

* Session times are subject to change and the PDC will notify any changes on www.pdc.tv.
* Event dates are subject to change and the PDC are not liable for any accommodation or travel booked before tickets have been purchased.
* The PDC will accept no responsibility for expenses incurred by any ticket holder who is unable to attend an event for any reason.
* Tickets are sold subject to the PDC’s terms and conditions as listed on www.pdc.tv, which include agreement by buyers that tickets will not be re-sold whether at face value or otherwise.
* The PDC shall be entitled to cancel any tickets that have been re-sold or offered for re-sale. The PDC therefore cautions purchasers of re-sold tickets that they may be denied entry into events.
* The PDC shall be entitled to blacklist any ticket holders found to have re-sold tickets or to have offered tickets for re-sale. The relevant individual's details may be circulated to all PDC official ticket offices. In appropriate circumstances, details may be passed to the Police.
* We welcome reports of tickets that are being offered for sale through third-parties so that we can ensure that tickets are sold through the correct channels and that tickets on re-sale are removed from sale immediately.
* Whilst there is no lower age limit, children under 18 should be accompanied by an appropriate adult and family groups with children are advised to purchase tickets in the Family Section. No groups without an under 18 will be permitted entry into the Family Section. Groups attempting to gain entry into the Family Section without an under 18 will be refused admission.
* Name changes for ticket collections are not permitted. Letters of authority granting permission for someone other than the person who purchases the tickets to collect them at the venue will not be accepted.
* The Priority Sales periods are an additional benefit for fans with a PDCTV Annual Subscription, and are the first opportunity to buy tickets, not a guarantee of obtaining tickets.

 

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Please note: Session times are subject to change.

Floor Plan will be confirmed in due course